FAQ's

Yes, please choose a card at check out and include a personalised message for your recipient.

We ship your gift hamper Australia-Wide! Shipping costs calculated at check-out.

We aim to dispatch your gift hamper order from our Gold Coast HQ within 24 hours of you placing your order, this excludes weekends and public holidays. 

We use reputable couriers to get your order to you in a timely matter.

Whilst we cannot control or take responsibility for courier delays, please see approximate time frames below:

NSW METRO: 3 - 4Business Days after dispatch
VIC METRO: 4 - 5 Business Days  after dispatch
QLD METRO: 2 - 3 Business Days  after dispatch
Regional NSW/VIC/QLD: 7 - 10 Business Days  after dispatch
WA: 7 - 10 Business Days  after dispatch
NT: 10 - 12 Business Days  after dispatch

⚠️We DO NOT Ship to P.O Boxes.

⚠️We are not currently able to have gifts delivered on a specified date
⚠️There may be delays during peak mailing periods. 
⚠️We cannot guarantee that there will be no delays on the courier network. We will do our best to help and assist on your behalf where possible.

⚠️Please be aware that we DO NOT issue refunds for delayed gifts as a result of courier delays and we advise to allow extra time during peak periods. 

 

The courier will leave it in a safe location (if it’s deemed safe to do so). If it’s just not possible the courier will leave instructions on how to collect or have the gift re-delivered. 

If your item is faulty, or does not arrive in the condition that it left our warehouse in please contact us within 7 business days. We require the details of the damage with a photo. We will then review the faulty product and assist you in rectifying the issue.

⚠️We do not offer refunds for incorrect shipping addresses.

⚠️We do not offer refunds for delayed packages as a result of courier delays that are out of our control. 

We accept all major credit cards and debit cards. PayPal, Apple Pay & Google Pay.